// SCORE BREAKDOWN
Microsoft Dynamics 365 exam prep; functional but part of repetitive exam prep catalog from high-volume developer.
// ABOUT
Get ready for the Microsoft Dynamics 365 Customer Service Functional Consultant (MB-230) exam with 500 original practice questions you can study anytime, anywhere - completely offline. Disclaimer: This is an unofficial, independent study app. It is not affiliated with, endorsed by, or sponsored by Microsoft Corporation. "Microsoft", "Dynamics 365", and "Microsoft Dataverse" are trademarks of the Microsoft group of companies. All questions are original and based on publicly available information about the exam objectives. WHAT'S INSIDE 500 original questions organized into ten study areas that mirror the exam objectives: - Customer Service Fundamentals and Configuration - Cases and Queues - Knowledge Management - Entitlements and Service-Level Agreements - Unified Routing and Record Routing - Omnichannel for Customer Service - Agent Productivity and Copilot - Customer Service Scheduling - Connected Customer Service and IoT - Analytics, Insights, and Customer Voice EXAM-STYLE QUESTIONS Questions mirror the reasoning tested on the real exam, including scenario-based configuration questions drawn from real Dynamics 365 Customer Service implementations, so you practice the way you will be tested. MULTIPLE-CHOICE FORMAT Every question uses a clean four-option format. Submit your answer to instantly see the correct choice and a clear explanation, so you learn as you go. REVIEW MODE Missed questions are collected automatically so you can focus on your weak spots and turn them into strengths. BOOKMARKS Save important or tricky questions to revisit later and build your own focused review set. STUDY STATISTICS Track accuracy by topic with simple charts, so you always know what needs more work before exam day. 100% OFFLINE & PRIVATE No account, no login, and no in-app purchases. All content is bundled in the app and all progress is stored locally on your device. Nothing is sent to any server. Buy once and study as much as you like. Good luck on your exam.